You Have Questions, We Have Answers
If you are looking for the best care for your pets you probably have a list of questions to ask a potential pet sitter or dog walker. The good news is that other pet parents have probably already asked us these same questions! We have compiled the following list of FAQ and provided answers for your convenience and for transparency. Please review the information below then contact us with any additional questions or suggestions to add to this page!
We also may address longer questions, for example, “what supplies do you keep in your car for emergencies or accidents?”, in our digital magazine, the Informant.
What kind of animals do you care for?
Most of our experience is with dogs, however send us an email and we will discuss your needs for other creatures.
Am I given a dedicated pet sitter or dog walker?
No. We work as a team and do not assign a specific walker or pet sitter to each pet. You are hiring the company and not an individual. All of our sitters are experienced, vetted, background checked and provide the same level of care.
For pet sitting we prefer to keep the same sitter when possible however the sitter may experience an emergency or already be booked and another sitter may need to step in.
No two days are ever the same for a dog walker or pet sitter because there are different pets to see every single day. Our team schedule is developed based on client needs, requested time blocks, and visit locations. Each team member is given a different route each day! We typically have 2-3 walkers or sitters working per shift.
What are your office hours?
Our administrative office hours are 9:00-5:00pm Monday-Friday. Most of our dog walks also fall in this window. We also offer overnight pet sitting from 7 pm to 7 am.
Please communicate using the online portal or email. We do our best to respond to communications as soon as possible.
Do you board pets?
At this time we are unable to board pets in our homes. We do offer overnight sitting which allows for your pet to stay in their safe and familiar environment. Your pets will enjoy staying in with us!
What is customized care?
Although nobody will care for Fifi and Hunter as well as you do, Patriotic Pet Care, LLC is dedicated to maintaining your pet(s) familiar daily routine. Whether it is an extra long walk in the morning, a home cooked meal, or a midnight treat we customize our care to fit your pet’s lifestyle and routine! However, we cannot accept requests that conflict with our policies.
Are you insured and bonded?
Yes. We are fully licensed, bonded, and insured. Patriotic Pet Care LLC d/b/a Patriotic Paws Dog Walking is covered through the Business Insurers of the Carolinas. We have a selective hiring process so you can rest assured that your pet is in good hands and if accidents happen we are covered.
I'm going out of town, what are my options for booking? What is the maximum number of visits I can book per day?
Pet parents who are in town are able to schedule up to two drop-in visits per day. Three or more drop-in visits per day are not permitted as this level of care requires an overnight sitting.
For dog parents who are on travel we require overnight sitting which includes a mid-day walk.
We do this for the safety and well being of your pet.
Can I get a discount?
We offer a discounted rate for Monday-Friday walks booked for the entire calendar month. Please see our services page for more information.
Aside from our monthly promotion we are unable to offer any other discount. We cannot cut prices because we will not cut corners with your pets care. Every pet deserves the best possible care and the best is very rarely the cheapest.
We are a locally owned small business and take pride in our level of service. Unlike national mobile app companies we are active in and support our local community. Learn more about the benefits of supporting local small businesses at bealocalist.org.
Do you care for all dogs?
Patriotic Paws Dog Walking cares for its team members as we care for our dogs – with safety first! We regret that we are unable to care for any animals that have a history of biting, fighting or attacking other animals or people.
Do you provide supplies and/or pet food?
No, we ask that pet parents continue to provide all of their pet’s supplies, including food. If enough food is not provided for the entire length of service we will go to the store to purchase more and provide a receipt for reimbursement. There is a $25 fee assessed for this service to cover the sitter’s time and fuel expense.
Are you one of those companies that walk 4 dogs at once?
No, our mission is to provide customized care for your pets, not to take on as many clients as possible. If you are the owner of multiple pets or ask to have your dog walked with a neighbor’s we will do our best to accommodate. However we value and enjoy our one-on-one time and interactions with your pet(s).
I let my dog off the leash when I walk her. She's trained and walks with me. Will you walk her off leash?
Never, we believe in safety first! While your dog may be trained to walk properly with us you never know what hazards, including vicious animals or bad drivers, we may encounter on our walks. We only let your dog off leash in your completely fenced in backyard.
I have never used an overnight pet sitter before; can you tell me a little bit about this service?
We offer overnight pet sitting in a 12 hour shift. We will work together with you and your pet caregiver to determine the most appropriate hours for the shift. Overnight visits typically start between 5pm and 8pm. Overnight pet sitting includes morning and evening walks and feeding plus a brief mid-day check-in/potty break. Overnight visits are full of playtime and snuggles!
What happens in the event of an emergency?
All emergencies are unique and may require split second decisions. We will follow all guidelines and procedures to protect your pets and our team members. Depending on the situation we will either try to get in touch with you or follow the procedures outlined in our emergency response plan. We will always use our best judgement and we will do what it takes to serve and protect your pet when each second counts. If a pet is in need of emergency care they will be taken to the nearest veterinarian, your veterinarian (if available), or emergency pet hospital facility.
During my consultation I learned that the team member could not use some of my supplies, why?
Although we do not tell you how to care for your pet we are committed to protecting your pet’s safety and will make recommendations based on our education, training, and experience.
Flexible/retractable leashes are dangerous. These leashes often lock-up and do not retract, or snap and/or break. Each pet should walk with us not lead us by 10 feet. If you are using a retractable leash we kindly ask that you purchase a traditional leash for us to use during walks.
We also regret that we may not be able to provide certain foods upon request if they could potentially harm your pet – for example chicken bones that may splinter.
And we believe in positive training and reinforcement. We will never allow any device or collar that may hurt an animal.
I only want you to take care of my dog when I travel. I will leave extra food out for my two cats. Can you ignore them?
Surprisingly this question comes up quite often in the pet sitting community. For ethical reasons we are unable to ignore any pets during a visit.
How do I book my services?
How are keys handled?
We require two key copies and a lock box. During the consultation we will provide a lock box for one set of keys to be placed at your property and a duplicate copy will be kept at the office as a backup. For keys that cannot be duplicated we still require the use of a lock box. If your building prohibits a lock box we will work with you directly for a solution. You may provide your own lock box. We cannot be responsible for keys hidden under a mat or rock.
Can I have every other day cat visits?
No, all cats will be visited no less than once every 24 hours. No exceptions will be made. This is or the health of your pet. Safety first!
How is payment handled?
Invoices are generated in Time to Pet and due on the 15th and 31st of each month for dog walks. For pet sitting payment must be made in advance or services will be canceled.
You are required to store a payment method on file and you will be charged automatically if payment is not made by the due date. We accept ACH (bank payments) MasterCard, Visa, Discover and AMEX.
Payments should never be given directly to a staff member other than Kim. You may however tip your walkers/sitters in cash.
Credit cards will automatically be charged for past due invoices.
Can I book or cancel a service directly with my care giver?
You may only request or cancel service directly in Time to Pet online portal or in the app. All services must be logged in the scheduling software in advance of service and only the office has administrator access. We do not allow scheduling by text or scheduling directly with anyone other than Kim.
Can I request a walk at 2:00 pm?
All of our care is booked within a 3 hour time block. Sample time blocks include late morning 9 am -12:00 noon, early afternoon 12:00 – 3:00 pm, late afternoon 3:00 – 6:00 pm, and evening 6 pm – 9 pm. In the notes area of your service request you may ask for a preferred time within each time block and we will try our best to accommodate.
May I give my pet sitter / dog walker a gratuity?
Yes, we hope you will. We do not accept payment for service in cash however you are encouraged to leave a cash gratuity for your sitter at your home. You must leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated. You may add a gratuity to your bill which is distributed to the pet care givers who provided your services during the next payroll.
I live in a secure building, how is that handled?
You must use a lockbox. If your building prohibits the use of lockboxes the next option is to ask for the door code for the call box. As a last resort clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit. Due to our schedule we are unable to wait for a desk person to let us in the building and up to your floor each day. Waiting time will be deducted from the visit.