Our Policy on Policies

Patriotic Paws Dog Walking terms and conditions and policies were built with a purpose – to protect your pets, your pet sitter, and the company.

We will bend over backwards to provide the best pet care but we can not bend on our policies, rates, or terms and conditions in the contract. 

 Scheduling policy

All scheduling is done in the online portal or app. We do not accept bookings by texts or booking direct with the dog walkers and pet sitters. 

It is best to update your schedule by Saturday for the upcoming work week. We finalize the weekly staff schedule on Sunday. 

We recommend scheduling in advance. Same day requests are difficult to squeeze in. 

Scheduling is done in time blocks. We do not book exact times.

We’ve had to turn bookings down before and it’s something we never want to do. Please book early! 

 Cancellation policy

The cancellation policy is as follows and will be enforced to cover administrative time and expense.

1) Overnight care must be canceled 48 hours in advance to receive a credit or refund. Cancellations within 48 hours will be billed at the regular rate.

2) Clients who leave late or return early from a trip early will not receive a refund for canceled services. A credit may be given for cancellations more than 48 hours in advance.

3) For dog walking clients services must be canceled by 1 am on the day of service to avoid a 50% cancellation fee.

4) The cancellation policy will be enforced to cover administrative time and expense. Please understand that the Company’s team made time for your visits and may have turned other people down to allow time for your pets.

5) If you do not cancel and we show up you will be charged the full price of service.

Key policy

We require two key copies and a lock box. During the consultation we will provide a lock box for one set of keys to be placed at your property and a duplicate copy will be kept at the office as a backup. For keys that cannot be duplicated we still require the use of a lock box. If your building prohibits a lock box we will work with you directly for a solution. You may provide your own lock box. We cannot be responsible for keys hidden under a mat or rock.

 

Refunds

Will I receive a refund if I leave later than expected or return early?

No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. We are unable to provide refunds.

Charges & Fees

Holiday Fees

We charge a holiday fee of $25 per visit on the following holidays: New Years Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (all day), Christmas Day.  Our pet caregivers will be taking time away from their loved ones on these special days to care for your loved one.

Lockout Service Charge

Lock out service starts at $250

Food Procurement Fee

In case there is not enough food left for your pet, we will notify you and and then head to the pet store to purchase more. You will be provided with the receipt and invoiced for the cost of food plus a $25 transportation fee.

Key Return Fee

In case you discontinue our services, we will return your keys by mail upon request. The fee will be $5. If you need them to be dropped off, we can arrange that as well for a $25 fee.

Severe Weather Service Changes

If the Federal Government or Wmata close we will plan to close for daytime walks. We will reach out to all scheduled pet parents to learn discuss if arrangements are still needed or not. We have found that if the weather is bad most DC residents will telework or have the day off and get to stay home and a walk is no longer needed.  If a severe snowstorm is upon us and you have a pet sitting scheduled we may need to arrive early to ensure that we can get to your pets to provide service. Please make arrangements to shovel your driveway and/or sidewalk as we are unable to assist.

In the winter we typically requests the name and phone number of a trusted neighbor who may provide care if we are unable to reach you.

Have more questions?

[email protected] 202-854-1776