Our Policy on Policies
Patriotic Pet Care’s terms and conditions and policies were built with a purpose – to protect your pets, your pet sitter, and the company.
We will bend over backwards to provide the best pet care but we can not bend on our policies, rates, or terms and conditions in the contract.
The cancellation policy is as follows and will be enforced to cover administrative time and expense.
Daily Walks and Drop-In Cat Visits must be canceled 24 hours in advance to receive a credit for future services. Cancellations within 24 hours will be billed at the regular rate.
If you participate in the weekly or monthly care program and must cancel a visit we are unable to provide a credit or refund.
Overnight Care must be canceled 3 days in advance to avoid a cancellation fee.
For overnight care canceled within 2 days of the start of service you will be billed 20% of the total cost of service for the scheduled visit.
For cancellations within 24 hours of the start of service you will be charged 50% of the total cost of service for the scheduled visit.
Will I receive a refund if I leave later than expected or return early?
No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. We are unable to provide refunds.
Charges & Fees
We charge a holiday fee of $25 per visit on the following holidays: New Years Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (all day), Christmas Day. Our pet caregivers will be taking time away from their loved ones on these special days to care for your loved one.
Lockout Service Charge
Lock out service starts at $250
Food Procurement Fee
In case there is not enough food left for your pet, we will notify you and and then head to the pet store to purchase more. You will be provided with the receipt and invoiced for the cost of food plus a $25 transportation fee.
Key Return Fee
In case you discontinue our services, we will return your keys by mail upon request. The fee will be $5. If you need them to be dropped off, we can arrange that as well for a $25 fee.
Severe Weather Service Changes
If the Federal Government or Wmata close we will plan to close for daytime walks. We will reach out to all scheduled pet parents to learn discuss if arrangements are still needed or not. We have found that if the weather is bad most DC residents will telework or have the day off and get to stay home and a walk is no longer needed. If a severe snowstorm is upon us and you have a pet sitting scheduled we may need to arrive early to ensure that we can get to your pets to provide service. Please make arrangements to shovel your driveway and/or sidewalk as we are unable to assist.
In the winter we typically requests the name and phone number of a trusted neighbor who may provide care if we are unable to reach you.